Information About Carpet Warranties
Did you know? Carpet manufacturers recommend carpet cleaning be performed by a professional carpet cleaner every 12 to 18 months to maintain warranty coverage.
What’s not covered by most manufacturers’ warranties
Most consumer complaints are not related to a manufacturing defect. Many complaints can be attributed to improper carpet installation, improper carpet care, or misinterpretation of warranties.
The most common complaint involving carpet is related to improper carpet installation. These complaints should be directed to the carpet retailer or carpet installation subcontractor if the carpet installation was not contracted by the retailer.
Improper care and maintenance related problems are another common consumer complaint. Often, appearance changes in traffic areas, color changes, excessive soiling, and staining can be attributed to improper care and maintenance. Some warranties require that receipts for professional cleaning services be supplied for verification of proper care.
Another common warranty issue is the incidence of water intrusion or flood damage. Most carpet manufacturers void warrantees after flood damage has occurred. Most insurance companies prefer to restore carpet that has been subjected to water damage. Since manufacturers rarely become involved in the details of these water intrusion events, they are uncertain how the carpet will continue to perform after flooding.
Finally, many carpet complaints can be attributed to misinterpretation of specific warranties. The most common warranty misinterpretations are related to wear and stain. Many consumers assume that changes in the appearance of traffic areas are related to wear. However, most wear warranties cover a loss of pile fiber rather than a change in appearance. Most stain warranties cover common food and beverage stains, but consumers often file claims prior to adequate removal attempts. Newer stain warranties require the consumer to contact an area carpet cleaner and the manufacturer will intervene only if the stain cannot be removed. Other items that are not covered under stain warranties include bleaching agents, chemical agents, and fading. For a complete description of all items covered under all warranties, obtain a written copy of all warranties prior to carpet installation.
Carpet Warranty Information
For warranty information on carpeting you can refer to the following manufacturer’s websites:
Methods of Carpet Cleaning
The five carpet cleaning methods are: Shampooing Dry foam Bonnet (Dry Cleaning) Dry Powder Hot Water Extraction (Steam Cleaning) Let’s start with the oldest form of modern carpet cleaning first: SHAMPOOING Shampooing is the use of a motorized circular brush in which foaming cleaning products are introduced to the surface of the carpet and are then scrubbed into the carpet. This method has very good agitation and is best suited for low pile commercial carpet or low cut pile carpet that is highly soiled. Read...
read moreProlonging the Life of Your Carpet
Your carpets represent a sizable investment. It would make sense to take measures that would extend their life. Most carpet is made of synthetic fibers such as: nylon, olefin, polyester, and some acrylic. These synthetic fibers rarely wear out (except on stairs), instead they ugly out. What we mean by that is, the fibers crush, or mat down, or flatten out. They also abrade or get scratched. You see, your carpets are made up of thousands upon thousands of very small thread-like fibers that are twisted together. These fibers are basically...
read moreExtend the Life of Your Carpet
Your carpets represent a sizable investment. It would make sense to take measures that would extend their life. Most carpet is made of synthetic fibers such as: nylon, olefin, polyester, and some acrylic. These synthetic fibers rarely wear out (except on stairs), instead they ugly out. What we mean by that is, the fibers crush, or mat down, or flatten out. They also abrade or get scratched. You see, your carpets are made up of thousands upon thousands of very small thread-like fibers that are twisted together. These fibers are basically...
read more
